LOOM Brand Designs: Comprehensive Policies & Terms of Service

Introduction

Welcome to LOOM Brand Designs. As a leading global Branding and Digital Marketing Company, we are committed to providing innovative and effective solutions while upholding the highest standards of transparency, legal compliance, and client trust. This document outlines our comprehensive policies and terms of service, governing your access to and use of our services.

This document serves as a central resource for our Privacy Policy, Terms of Service, Refund Policy, Cancellation Policy, Cookie Policy, and Data Protection Policy. It is designed to be compliant with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Federal Trade Commission (FTC) regulations. By engaging with LOOM Brand Designs, you agree to these terms.

Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," "your") and LOOM Brand Designs ("LOOM," "we," "us," "our").

1. Agreement to Terms

By purchasing or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not use our services.

2. Description of Services

LOOM Brand Designs offers a comprehensive suite of professional services. Our offerings are designed to build, grow, and sustain your brand's presence. As a full-service digital marketing agency, our services include, but are not limited to:

Branding and Design: We provide expert branding services, including our Premium Complete Branding Package, logo creation, brand design, rebranding strategies, and professional graphic design services.
Digital Marketing: Our digital marketing services encompass a wide range of solutions managed by our expert teams. We function as a premier marketing agency to drive growth for your business.
Search Engine Optimization (SEO): We are a leading search engine optimization company offering specialized local SEO services, technical SEO, on-page optimization, and e-commerce SEO services. Our SEO data processing adheres to industry best practices.
Web Design and Development: As a top-tier web design company and web design agency, we create custom, responsive websites. Our website design company focuses on user experience and website development, in compliance with modern standards.
Paid Advertising (PPC): Our PPC agency offers expert management of pay-per-click campaigns. As a certified Google Ads agency, we handle all aspects of PPC marketing and social media advertising.
Social Media Marketing: We are a dedicated social media marketing agency providing strategic social media marketing services, content creation, community management, and campaign execution.
E-commerce Solutions: Our e-commerce agency provides end-to-end services, including online store setup, e-commerce marketing, and ensuring e-commerce data security.
Content and Video: We offer content creation services, including SEO copywriting services and content strategy implementation. Our video marketing agency specializes in video production services, including explainer videos and motion graphics.
Analytics and Reporting: We provide detailed analytics services, including website performance analytics and reporting, to measure campaign effectiveness.

3. User Accounts and Responsibilities

To access certain services, you may be required to provide information about yourself (such as identification or contact details). You agree that any information you provide will be accurate, correct, and up to date. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Fees, Payment, and Subscriptions

LOOM Brand Designs offers both project-based packages and recurring monthly subscription plans.

Project-Based Services: Services like the Premium Complete Branding Package ($499) are billed as a one-time, upfront payment.
Monthly Subscriptions: Our digital marketing plans, including the Starter ($199/month), Gold ($449/month), and VIP Premium ($1,999/month) plans, are billed on a recurring monthly basis.
Payment: All fees are due in advance of service delivery. Payments must be made through the methods specified by LOOM. Failure to make timely payments may result in the suspension or termination of your services.

5. Cancellation Policy

We believe in flexibility and transparency. In line with the FTC's "Click to Cancel" principle, we make cancellation straightforward.

Monthly Subscriptions: You may cancel your monthly subscription at any time through your client portal or by contacting our support team. Your cancellation will become effective at the end of your current paid billing cycle. You will not be charged for subsequent months, and your services will continue until the end of the current term.
Project-Based Services: Cancellation rights for project-based services are subject to the terms of the specific project agreement and our Refund Policy below.

6. Refund Policy

Our refund policy is designed to be fair and clear.

Monthly Subscriptions: Fees paid for monthly subscriptions are non-refundable for the current billing period. Once a monthly payment is made, the service is considered active for that month, and no partial or prorated refunds will be issued upon cancellation.
Project-Based Services: For project-based work, such as our Premium Complete Branding Package, refunds are not provided once the project has commenced and initial creative work or consultation has been delivered. If a cancellation request is received in writing within 48 hours of purchase and before any work has begun, a partial refund may be considered at our sole discretion, less any administrative or processing fees.
Processing: Any approved refunds will be processed within 14-21 business days to the original method of payment.

7. Intellectual Property Rights

Client Content: You retain all ownership rights to the content and materials you provide to us for use in connection with the services.
Deliverables: Upon our receipt of full and final payment from you, we grant you a worldwide, perpetual, non-exclusive license to use the final, approved deliverables created specifically for you.
LOOM IP: We retain ownership of all our pre-existing materials, methodologies, tools, and proprietary know-how, including preliminary designs and concepts not selected by you.

8. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of the engagement. LOOM Brand Designs requires a signed Non-Disclosure Statement for consultation sessions to protect your ideas.

9. Limitation of Liability and Indemnification

To the maximum extent permitted by law, LOOM Brand Designs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues. You agree to indemnify and hold harmless LOOM and its employees from any claims, damages, or expenses arising from your use of the services or your violation of these Terms.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which LOOM Brand Designs is headquartered, without regard to its conflict of law principles. Any disputes arising from these Terms will be resolved through binding arbitration.

Privacy Policy

LOOM Brand Designs is committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy details our practices for digital marketing data protection.

1. Introduction and Scope

This policy applies to all personal data processed by LOOM Brand Designs through our website, client engagements, and other marketing agency operations. It explains what personal data we collect, why we collect it, how we use it, and your rights concerning your data under GDPR and CCPA.

2. Information We Collect (Personal Data)

We collect information to provide and improve our services. The types of personal data we may collect include:

Identity Data: Name, username, or similar identifier.
Contact Data: Billing address, email address, and telephone numbers.
Financial Data: Payment card details (processed securely by our third-party payment processors).
Technical Data: IP address, browser type, operating system, and data from cookies and other tracking technologies.
Usage Data: Information about how you use our website and services, including data for SEO analytics and data handling.
Marketing and Communications Data: Your preferences in receiving marketing from us.

3. How We Use Your Information

We use your data for specified, explicit, and legitimate purposes, including:

Service Delivery: To provide our comprehensive digital marketing solutions, including web design services and information storage for branding projects.
Client Communication: To manage our relationship with you, including sending service-related updates and responding to inquiries.
Marketing: To provide you with information about our services, such as our work as a social media agency or local SEO company. You can opt out at any time.
Analytics and Improvement: To analyze the use of our services for user experience optimization and tracking, and to improve our offerings.
Compliance: To comply with legal obligations, including digital marketing regulatory compliance and advertising industry guidelines.

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

Consent: Where you have given us explicit consent (e.g., for marketing communications).
Contractual Necessity: To perform a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: For our legitimate business interests, such as improving our services, provided your rights do not override these interests.
Legal Obligation: To comply with a legal or regulatory obligation.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with trusted third parties to provide our services, including:

Payment Processors: To securely handle payments.
Technology Partners: Such as cloud hosting providers and analytics tools (e.g., for Google Ads integration compliance and Facebook marketing platform connections).
Sub-contractors: Professional advisors or other agencies who may assist in delivering services, under strict confidentiality and data processing agreements.

6. Your Data Protection Rights (GDPR & CCPA)

You have specific rights regarding your personal data. We are committed to upholding these marketing agency transparency standards.

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request to correct any inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain legal exceptions.
Right to Restrict Processing: You can request that we suspend the processing of your personal data in certain circumstances.
Right to Data Portability: You can request a transfer of your data to you or a third party in a machine-readable format.
Right to Object: You can object to our processing of your data for direct marketing purposes.

To exercise any of these rights, please get in touch with us at the address provided below.

7. CCPA Rights: Do Not Sell or Share My Personal Information

Under the CCPA, California residents have the right to opt out of the "sale" or "sharing" of their personal information. LOOM Brand Designs does not sell personal information in the traditional sense. However, to exercise your right to opt out of any potential sharing for cross-context behavioral advertising, please use the following link:

[Do Not Sell or Share My Personal Information]

You also have the right to limit the use of your sensitive personal information.

8. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure. This includes encryption, access controls, and secure data storage practices for ecommerce data security.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10. International Data Transfers

As a global agency, we may transfer your data outside of your country of residence. When we do, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the site owners.

2. How We Use Cookies

We use cookies for several purposes, including:

Essential Cookies: To enable core functionality of our website, such as security and user authentication.
Analytics & Performance Cookies: To help us understand how visitors interact with our website, allowing us to conduct website performance analytics and improve user experience.
Advertising Cookies: To track your online activity to help advertisers deliver more relevant advertising. This supports our advertising campaign effectiveness analysis.
Functionality Cookies: To remember choices you have made on previous visits to provide a more personalized experience.

3. Your Choices Regarding Cookies

You can control and manage cookies in various ways. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary between browsers and versions. Please refer to your browser's help documentation for instructions. Please note that blocking all cookies may have a negative impact on the usability of many websites, including ours.

Data Protection Policy

1. Our Commitment to Data Protection

LOOM Brand Designs is dedicated to the principles of data protection by design and by default. We integrate digital marketing data protection into all our processes.

2. LOOM as a Data Controller and Data Processor

Data Controller: LOOM acts as a data controller for the personal data we collect from our website visitors and for our own business and marketing purposes.
Data Processor: When providing services to our clients (e.g., managing their customer lists for a marketing campaign or handling data on their website), LOOM acts as a data processor. We process this data only on the documented instructions of our client (the controller).

3. Data Processing Agreement (DPA)

For clients subject to the GDPR, we provide a Data Processing Agreement (DPA). This agreement contractually obligates us to handle your data in compliance with GDPR requirements, outlining our commitments to data security, confidentiality, and assistance with data subject rights requests.

FTC Compliance & Advertising Standards

1. Truthful Advertising

As a responsible advertising agency, LOOM Brand Designs is committed to the FTC's principle that advertising must be truthful, not misleading, and substantiated. All claims made in the advertising we create are backed by competent and reliable evidence.

2. Endorsements and Testimonials Disclosure

We strictly adhere to the FTC's Endorsement Guides. Any material connection between an endorser (e.g., an influencer) and our clients will be clearly and conspicuously disclosed in any content we manage or produce. We ensure social media marketing transparency and require all partners to comply with these disclosure requirements.

Contact Information

If you have any questions about these policies or wish to exercise your data protection rights, please contact us:

LOOM Brand Designs Legal & Compliance Department

Email: legal@loombranddesigns.com
Website Contact Form: https://www.loombranddesigns.com/contact-us